APA

Summers D. C., . (2005). Quality Management Creating and Sustaining Organizational Effectiveness. New Delhi: Prentice-Hall of india.

Chicago

Summers Donna C.S, . 2005. Quality Management Creating and Sustaining Organizational Effectiveness. New Delhi: Prentice-Hall of india.

Harvard

Summers D. C., . (2005). Quality Management Creating and Sustaining Organizational Effectiveness. New Delhi: Prentice-Hall of india.

MLA

Summers Donna C.S, . Quality Management Creating and Sustaining Organizational Effectiveness. New Delhi: Prentice-Hall of india. 2005.