APA

Amin S., Das J. & Goldstein M. (2008). Are You Being Served? New Tools For Measuring Service Delivery. Washington: The World Bank.

Chicago

Amin Samia, Das Jishnu and Goldstein Markus. 2008. Are You Being Served? New Tools For Measuring Service Delivery. Washington: The World Bank.

Harvard

Amin S., Das J. and Goldstein M. (2008). Are You Being Served? New Tools For Measuring Service Delivery. Washington: The World Bank.

MLA

Amin Samia, Das Jishnu and Goldstein Markus. Are You Being Served? New Tools For Measuring Service Delivery. Washington: The World Bank. 2008.