APA

JONES N., . (2002). Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.

Chicago

JONES NEIL, . 2002. Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.

Harvard

JONES N., . (2002). Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.

MLA

JONES NEIL, . Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES. 2002.