APA
JONES N., . (2002). Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.
Chicago
JONES NEIL, . 2002. Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.
Harvard
JONES N., . (2002). Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES.
MLA
JONES NEIL, . Customer Relationship Management. LONDON: INSTITUTE OF FINANCIAL SERVICES. 2002.