TY  - BOOK
AU  - Phelps,Graham Roberts
TI  - Customer Relationship Management : : How to Turn a good business into a great one / 
SN  - 8176493600
U1  - 658.8 
PY  - 2003///.
CY  - NEW delhi : 
PB  - Viva Books Private Limited, 
KW  - REALATIONSHIP MARKETING.
KW  - CUSTOMER RELATION - MANAGEMENT.
ER  -