TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality Management Creating and Sustaining Organizational Effectiveness / 
SN  - 8120328213
U1  - 658.4/SUM 
PY  - 2005///
CY  - New Delhi
PB  - Prentice-Hall of india
KW  - TOTAL QUALITY MANAGEMENT
KW  - ORGANIZATION EFFECTIVENESS
N1  - INCLUDE INDEX
ER  -