TY  - BOOK
AU  - Drummond,Helga
TI  - The T.Q.M Movement : : what total quality management is really all about! / 
T2  - Total quality management. 
U1  - 658.5 
PY  - 1992///.
CY  - New Delhi : 
PB  - Distributors Ltd, 
KW  - management.
ER  -