(3GdUjZ GdbGfhfjI ddYbhO h GdOYGhi h ehGYjO GdEYdGf h GdJbGOe h GdWYf aj GdCMcGe eY TQM TGed dJfXje egfI GdeMGeGg (B/ s - (3UGOb, ehQjSs ((3GdbGgQg (B:s (3OGQ GdcJH GdbGfhfjI,s, 2000)
Keywords: (3GdbGfhf GdeOfjs; (3GdeMGces