000 00644cam a2200193 i 4500
005 20260225135509.0
008 250721s2003 ii gr 000 0 eng d
020 _a8176493600
082 1 4 _a658.8
_bP H E
100 1 _aPhelps, Graham Roberts
_eauthor.
245 1 0 _aCustomer Relationship Management :
_bHow to Turn a good business into a great one /
_cGraham Roberts Phelps.
250 _afirst edition.
264 3 1 _aNEW delhi :
_bViva Books Private Limited,
_c2003.
300 _a230 Pages.
650 1 7 _aREALATIONSHIP MARKETING.
650 1 7 _aCUSTOMER RELATION - MANAGEMENT.
942 _2ddc
_cBK
999 _c105747
_d105747