| 000 | 00638cam a2200205 i 4500 | ||
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| 005 | 20260301132337.0 | ||
| 008 | 250721s2000 ii gr 000 0 eng d | ||
| 020 | _a0072312211 | ||
| 082 | 1 | 4 |
_a658.8 _bZ e i |
| 100 | 1 |
_aZeithamal, Valarie _eauthor. |
|
| 245 | 1 | 0 |
_aServices markiting : _bintegration customer focus across the firm / _cvalarie a. zeithaml, mary jo bitner. |
| 250 | _asecond edition. | ||
| 264 | 3 | 1 |
_aNew Delhi : _bTata Mc graw Hill, _c2000. |
| 300 | _a620 pages. | ||
| 650 | 1 | 7 | _aManegement. |
| 650 | 1 | 7 | _aMarkiting. |
| 700 | 1 |
_abitner, mary jo _eauthor. |
|
| 942 |
_2ddc _cBK |
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| 999 |
_c221523 _d221523 |
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